Foodler.com: FAQ

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	What is Foodler? Does Foodler charge a fee? How do I pay for my orders? How is my order sent to the restaurant? When will my food arrive? When can I pick up my food? What about specials? How do I change my order after I've submitted it? What is the CVV number? Should I leave a tip now or when I get my food? What is "Most ordered this week"? What do ratings mean? What is the restaurant satisfaction index? What do restaurant distances indicate? What are delivery services? What are FoodlerBucks? What are FrequentFoodler Points? Can I place a tax exempt order? What is Foodler? Foodler is an online restaurant ordering service that lets you find local restaurants, browse menus, and place orders for delivery or take-out at no extra charge. Foodler lets you search by ZIP code, city, college campus, or address. Or, you can explore restaurants in your area using the Foodler Map Guide. Does Foodler charge a fee? Absolutely not! You pay only what the restaurant or restaurant delivery service charges for the food and delivery. There are no hidden fees, and no monthly charges. It costs nothing to sign up and find out exactly which restaurants delivery to you! How do I pay for my orders? Foodler lets you pay with either cash or credit cards. You can pay cash on delivery or pickup. Or, you can pay online with your credit card if the restaurant you're ordering from accepts credit cards. You can store your credit card information in your account preferences to speed up your next order. How is my order sent to the restaurant? Placing an order via Foodler is the fastest and most reliable method of ordering from a restaurant. Foodler electronically transmits your order immediately after you submit it. The restaurant must then confirm that your order has been received within a short time period. Foodler customer support is staffed at all times to intervene if any orders are not confirmed quickly by the restaurant. When will my food arrive? On average, delivery orders take 45 to 75 minutes to arrive. Once submitted, Foodler begins processing your order instantly. Orders are normally transmitted electronically to the restaurant within seconds of submission. You will receive a confirmation email after your order has been received by the restaurant. Please be aware that delivery time may be longer during poor weather conditions or special events in your area (parades, races, riots, popular insurrections, etc.). You can always contact the restaurant directly to inquire about the status of your order. Restaurant contact information can be found in the order confirmation email. When can I pick up my food? Once submitted, Foodler begins processing your order instantly. Orders are normally transmitted electronically to the restaurant within seconds of submission. You will receive a confirmation email after your order has been received by the restaurant. Please allow 15 to 20 minutes for your order to be prepared after receiving a confirmation email. What about specials? Foodler lets you take advantage of specials two ways: When you see a special you like, just click it. The special will appear in your order once you add items. Once you've met the requirements for the special, the discount amount will be indicated. Or, just add items to your order and proceed to checkout. Foodler will automatically scan your order during the last checkout step, and apply the special that saves you the most money! To qualify for a special, you must put each item in your order, including the free ones. How do I change my order after I've submitted it? If you'd like to make a change to an order you've already submitted, please contact the restaurant directly. Restaurant contact information can always be found in the email we send you after the order is placed. To make changes to the order in your basket, click the "Edit" button at the bottom of your order. What is the CVV number? CVV = Card Verification Value CVV is an authentication procedure used by credit card companies to help reduce fraud. It consists of requiring a card holder to enter the CVV number in at transaction time to verify that the card is on hand.The CVV code is a security feature for "card not present" transactions (e.g., Internet transactions), and now appears on most (but not all) major credit and debit cards. This new feature is a three- or four-digit code which provides a cryptographic check of the information embossed on the card. Therefore, the CVV code is not part of the card number itself. The CVV code helps ascertain that the customer placing the order actually possesses the credit/debit card and that the card account is legitimate. Each credit card company has its own name for the CVV code, but it functions the same for all major card types. (VISA refers to the code as CVV2, MasterCard calls it CVC2, and American Express calls it CID.) The back panel of most Visa/MasterCard cards contain the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, we now require the 3 or 4 digit code on the back of your credit card. When you submit your credit card information your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate. If your credit card does not include a CVV, you may enter 000 to complete your order. Should I leave a tip now or when I get my food? You may leave a tip now or when your food arrives. This option is for your convenience only. Rest assured that restaurants are accustomed to being tipped at the time of the delivery. What is "Most ordered this week"? "Most ordered this week" shows the most popular items from the selected restaurant. Click on any dish to view details. What do ratings mean? Foodler displays customer-submitted ratings for restaurants and food items. Your ratings will be combined with everyone else's to display an overall rating for each restaurant and entree. Additionally, your restaurant listing page will be sorted using your rating whenever available. Rating stars are colored as follows to indicate whether they display your rating or the average rating from other customers. : Your rating (75): Average rating submitted by 75 customers How can I rate restaurants? You must place an order from a restaurant before you can rate that restaurant. After placing an order, you can rate the restaurant via the restaurant listing page, the restaurant's home page, or My Account. If you really like a restaurant, give it a 5-star rating so that it always appears at the top of its section for you! Bottom line: Foodler makes it easy to find the best food in your area. What is the restaurant satisfaction index? The restaurant satisfaction index is a Foodler exclusive that helps you find the best restaurants in your area. It is a blend of many factors, including: How often customers reorder from the restaurant The popularity of cuisines offered How close it is to other restaurants Unlike customer-submitted ratings, the restaurant satisfaction index is based only on order and restaurant information. Satisfaction indexes cannot be purchased by restaurants, so you can be assured of an unbiased report. Foodler displays a ribbon for restaurants with the highest satisfaction index. What do restaurant distances indicate? The restaurant listing page displays a distance, like (0.45 mi), for each restaurant. This is an indication of how far each restaurant is from your address or campus, in miles. The distance is measured "as the crow flies", so driving distance may be greater. What are delivery services? Foodler works with third-party delivery services to provide delivery from restaurants that do not do their own delivery. These restaurants are indicated by "via Delivery Service." Delivery services sometimes cost a bit more for delivery. If you don't want to see restaurants that will be delivered this way, click the icon () next to the delivery service's first mention. You can bring them back with the icon () at the top of the list. If you do like the higher-end restaurants that these services typically offer, you're in luck! Foodler will automatically notice your preferences based on previous orders, and we'll bring more of these restaurants to your attention in the Best Bets section. What are FoodlerBucks? FoodlerBucks are credits that you can use to pay for orders from participating restaurants, just like you would use a credit card. FoodlerBucks are accepted by restaurants displaying the FoodlerBucks logo. FoodlerBucks never expire. One way to get FoodlerBucks is to redeem a gift card. Another way is to redeem FrequentFoodler Points. What are FrequentFoodler Points? FrequentFoodler points are our way of thanking you for using Foodler. Points can be redeemed at any time for FoodlerBucks, gift cards, or even cash. You can check your balance and redeem points in My Account. You earn 3 points for every dollar you spend on Foodler, 4 points for every restaurant rating, and 2 points for every item you rate. Ratings must be submitted within one week of receiving your food. Some restaurants offer double or triple points. Look for these bonuses in the Best Bets section! Want to earn even more points? Start telling the world about your best meals from Foodler. When you talk about restaurants online, post a link to Foodler. Whenever someone orders from your link, you'll both earn Foodler points. There's no need to sign up. Check out our friends program for more details. Can I place a tax exempt order? Yes! Your Foodler account can be setup to automatically deduct applicable tax from your order total. Please contact us to provide us with your tax exemption number, and we will be happy to setup your account as needed.

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